Warranty & Policies
- 100% Risk Free Shopping
- Lifetime Diamond Upgrades
- Largest Selection of Certified Diamonds
- Price Protection Guarantee
- Personalized Diamond Education
- 30-Day Money Back Guarantee
- Complimentary Appraisals
- Complimentary Cleanings
- Complimentary Sizing
- Lifetime Jewelry Maintenance
- Financing Options Available
- Diamond Replacement
There for You After the Sale since 1912
At King Jewelers, we want to make sure that your purchase represents the beginning of a long-lasting relationship with our family. You can depend on our team to be there for you and all your jewelry, watch and diamond needs.
King Jewelers offers a risk-free shopping environment, supported by our 30-Day money back guarantee, on the purchase of a diamond. If within 30 days of your purchase you find a lower price on a diamond with the same quality and specifications anywhere in the United States that is certified by the same laboratory, King Jewelers will match the price, terms and conditions. These warranties ensure you get a fine quality diamond at the guaranteed best price.
King Jewelers offers a lifetime diamond upgrade that allows customers to trade their original engagement diamond, solitaire diamond pendant, and diamond studs for a different size, quality or shape. Think of it as a diamond savings account - you can come in as often as desired to trade in the original diamond and you’re only required to pay the difference between the two diamonds. It’s easy, you get 100% of your original purchase toward your new purchase.
Our diamond trade policy is applicable to any diamond solitaire purchased from King Jewelers. We’ll give you full value towards an upgrade on any diamond in-stock with a purchase price of at least 50 percent more. Please bring your original sales receipt(s) and lab report.
*Only diamonds in like-new condition will be considered for this program, this excludes diamonds with chips and fractures due to external damage.
King Jewelers offers one of the largest selections of certified and non-certified diamonds in the country, complimented with thousands of designer engagement ring mountings and wedding bands to choose from. After you pop the question, you can rely on King Jeweler’s massive selection of wedding bands, fine diamond and gemstone fashion jewelry, leading Swiss watches, and bridal party gifts to help you celebrate all of life’s occasions.
We want to give you the assurance that you are getting the best price possible. If you find a competitor advertising the same item we will gladly match or beat their offer. Our Best Price Promise is only available on the indicated items and only applies to online purchases.
You are eligible for a price-match if your request meets all of the following requirements:
- We must have the item in stock.
- Competitor must be a current authorized dealer in good standing with the vendor and their offer must be publicly advertised (online or in offline print) and presented to a King Jewelers representative.
- Qualifying items must be identical, brand new, never worn or altered current merchandise (not discontinued).
- Price match on verbal, emailed or handwritten offers cannot be accepted as a general rule. We cannot match "going out of business" sales or "closeout" prices since we plan on staying in business and are dedicated to providing first-class service after the sale.
- For added reassurance, we honor the price match up to 30 days after you have purchased your item from King Jewelers.
King Jewelers makes buying online and in our stores a risk-free experience with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item in its original condition for a refund or an exchange. Custom pieces, or items that have been engraved or sized, are final sale.
For more details see our FAQ & Return Policy Here.
When you buy a diamond from our extensive inventory, we’ll provide you with a complimentary appraisal and certified lab report (on diamonds certified by the Gemological Institute of America [GIA], American Gem Society [AGS], Forevermark, and EGL USA). We’re also happy to help you find the right insurance company to protect this investment.
We provide a complimentary and accredited appraisal with all of our quality Swiss timepieces that come with authorized brand warranties.
We provide a complimentary and accredited appraisal with all jewelry purchases that come with authorized brand warranties.
Appraisals for items purchased from King Jewelers may be updated free-of-charge. (This is particularly helpful for keeping up-to-date with the insurance on your most prized jewelry possessions.)
King Jewelers delivers the highest level of customer service, even after the sale. We offer unrivaled complimentary services, including:
- Complimentary jewelry maintenance
- Complimentary cleaning
- Complimentary sizing
- Complimentary appraisal for insurance purposes
- Complimentary lifetime upgrade on diamonds
Visit us every six months or so (once-a-year at the minimum) for a complimentary inspection and cleaning of your jewelry. We’ll give you the peace-of-mind, ensuring that your settings, clasps and prongs are secure. We also provide you with a first-time sizing and first rhodium plating for your white gold or platinum mounting free-of-charge, as well as size your watch bracelet as-needed.
Bring all your jewelry service needs to us at King Jewelers. All of our repairs and services are performed on-premise, within our brick-and-mortar stores. This ensures our clients expedited repairs and a strict quality control. We believe that you should be able to wear your engagement ring, wedding band or jewelry without the headaches of having to send off a repair which might take weeks or months to get back depending upon the designer.
Our Jewelry Repair and Custom Design professionals perform repairs, restorations and refinishing, while our in-house design team will skillfully redesign jewelry.
Most high-end timepieces can be serviced in-house by our team of skilled professionals in our Swiss Watch Center. Our expert team has been a local trusted resource for decades.
We understand choosing the right diamond is a huge decision, and our diamond experts provide an educational experience that is second to none. Every client at King Jewelers receives a personalized diamond education from one of certified gemologists, providing the tools and resources needed to select the right diamond based on specifications and budget.
King Jewelers offers special financing options with approved credit through Synchrony Financing, a division of GE Financial. Ask your diamond expert about the special financing options that are available to help you pay for your purchase.
We offer a free diamond replacement program for diamonds 0.05ct and below. For diamonds over 0.05ct the client is responsible for purchasing the diamond and we will cover the labor.
Still have questions or want to learn more? Click here to message David King
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